ServiceNow Technical Lead

ServiceNow Technical Lead

About the Role
We are seeking a Certified ServiceNow Technical Lead to architect, develop, and enhance ServiceNow ITSM, Cloud, and ITIL solutions. This role requires deep expertise in ServiceNow development, customization, and integrations, with a focus on full IT lifecycle implementation and hands-on experience in the Washington release or later.

Responsibilities

Platform & Architecture

• Lead the design, development, and implementation of ServiceNow ITSM, ITOM, and automation solutions.

• Architect and optimize platform configurations, integrations, and security models.

• Ensure scalability, performance, and adherence to best practices for ServiceNow deployments.

Development & Customization

• Customize and develop ServiceNow applications, including CMDB, workflows, business rules, ACLs, UI scripts, and NowAssist AI.

• Drive automation using Flow Designer, RPA, and AI-powered workflows.

• Oversee integrations with enterprise applications such as Snowflake, cloud platforms, and ERP systems.

Technical Leadership & Innovation

• Provide technical guidance to development teams and enforce coding standards.

• Stay updated with the latest ServiceNow releases, leveraging new features for business improvement.

• Utilize AI, ML, and predictive analytics to enhance platform capabilities.

Governance & Process Improvement

• Implement ITIL-based ITSM solutions, ensuring compliance with industry best practices.

• Collaborate with cross-functional teams to optimize workflows and automation processes.

Collaboration & Stakeholder Management

• Act as the primary technical contact for ServiceNow initiatives, engaging with business stakeholders.

• Prepare technical documentation and provide mentorship to junior developers.

Qualifications

• 10–14 years of experience in IT, with at least 7+ years in ServiceNow development and leadership roles.

• Strong expertise in ServiceNow (Washington release or later), Cloud, ITSM, ITIL, and full IT lifecycle implementation.

• ServiceNow System Administrator (CSA) and ITIL certifications preferred.

• Proficiency in JavaScript, HTML, CSS, XML, Angular, Jelly Scripting, and REST APIs.

• Knowledge of CMDB, Discovery, AI-powered automation, and ServiceNow integration with Snowflake.

• Experience working in Agile/Scrum methodologies.