NVOCC Branch Manager

Branch Manager – NVOCC Services

We are seeking a hands-on Branch Manager to lead a small team within our expanding NVOCC (Non-Vessel Operating Common Carrier) business. This role covers end-to-end logistics functions including import/export, ocean and air freight, customs brokerage, sales, and operations. The ideal candidate will play a pivotal role in driving growth and enhancing the company’s market presence.

Key Responsibilities

• Implement and maintain best practices to support the continued growth and success of the NVOCC business.
• Lead and support operations, sales teams, and clients across both new and existing business.
• Manage and resolve escalated issues effectively while identifying innovative solutions to exceed customer expectations.
• Evaluate and select the most profitable and efficient modes of transport that meet customer requirements.
• Monitor departmental costs and ensure operations remain within budget.
• Oversee vendor recruitment and onboarding, ensuring compliance with company standards.
• Negotiate competitive rates with carriers and service providers.
• Respond to customer inquiries and maintain proactive communication regarding cargo status and delivery.
• Identify process gaps and help implement effective controls to ensure full regulatory compliance.
• Handle various administrative duties including invoice verification, documentation distribution, and billing coordination with the Accounting team.

Supervisory Responsibilities

• Foster a transparent, inclusive, and collaborative workplace that promotes professional growth and teamwork.
• Lead, mentor, and develop team members to ensure high levels of client satisfaction.
• Establish and monitor performance standards with measurable objectives.
• Assist in recruiting and onboarding new team members, including training on internal SOPs.
• Manage team schedules and workloads to ensure consistent coverage and operational efficiency.
• Support the team in resolving system issues, financial discrepancies, cargo claims, and disputes.

Qualifications

• Minimum 10 years of high-volume operations experience in a non-asset-based logistics or freight forwarding environment.
• At least 5 years of team management experience, preferably in a leadership or branch-level capacity.
• Proven experience in launching, growing, or managing an early-stage business or branch.
• Strong understanding of logistics processes and coordination with providers, carriers, and clients.
• Excellent verbal and written communication skills, with the ability to manage complex client interactions via phone or video conferencing.
• Strong active listening skills with the ability to interpret and anticipate customer needs.
• Problem-solving mindset with a focus on practical, solution-oriented outcomes.
• Detail-oriented with a high level of accuracy in execution.
• Proficient in Microsoft Office (Excel, Word, Outlook); familiarity with logistics systems and software is a plus.