NOC IT Specialist

Position Target

• Ensuring stable operation of IT systems under his responsibility
• Providing information and help in resolving IT/Network related problems.
• Excellent interpersonal and communication skills, including the ability to multitask effectively in a fast-paced environment.

Tasks and Responsibilities

• Experience in LAN, WAN, WLAN, SDWAN implementations
• Experience in supporting and maintaining MPLS and SDWAN networks
• Extensive experience administering and configuring layer 2 and layer 3 Cisco networks
• Advanced operational knowledge of VLANs, spanning tree, BGP and EIGRP
• Extensive experience with network monitoring tools. Ability to analyze data and deliver metrics associated with utilization, capacity and functional operation of the network
• Ability to comprehend and create complex network maps (LAN/WLAN) and drawings in standard design tools (i.e. Visio/Ekahau)
• Deliver new network solutions: design, order hardware and implement network in our new offices and warehouses
• Handle failed hardware replacements (RMAs)
• Ability to do Site cancellations, Site turn up and bandwidth upgrades
• Resolve network related operational requests and incidents according to defined Service Level Agreement (SLA)
• Participate in clean-up projects (i.e. IOS patching, configuration cleanup.. etc)
• Analysis, diagnosis and detection of the causes of complex problems on 2nd line level support
• Continuous monitoring of the services using the supplied utilities
• Contribution to the development of internal Knowledge Base in line with agreed methodology
• Ability to perform maintenance activities outside of normal business hours
• Contribute technical solutions to the KnowledgeBase (KCS)
• Other duties as assigned

Experienced with the following technologies:

• Network protocols: BGP, OSPF, EIGRP, HSRP/VRRP, SNMP
• Cisco devices
• Security: Cisco ASA, Firepower, S2S, ACL, ISE
• Wireless: Cisco Prime, Ekahau, Design
• Loadbalancer: Citrix Netscaler
• OpenGear
• Other tools: Logpoint, Infoblox, Solarwinds

Minimum Work Experience

1. At least 4-5 years of experience in a similar position, including practical experience
2. Technical skills confirmed by vendor certifications: e.g.: CCNA/CCNP or knowledge at equivalent level
3. Ability to work on flexible working hours, 24/7.

Minimum Requirements

1. Bachelor or master’s degree preferably in IT or engineering
2. Fluency in oral and written English
3. Understand and act through ITIL