Innovation Lab Manager

Position: Innovation Lab Manager
Required Certificates: Product Management Certification, Product Marketing Management, Business Innovation Certification
Minimum Professional Experience: 2 years
Minimum Industry Experience: 3 years (SBU & GSS)

Role Overview

The Innovation Lab Manager will lead GS Innovation Lab in incubating strategically significant programs across all GS business categories—shipping, integrated logistics, international freight forwarding, digital supply chain solutions, hospitality, and real estate. This role will set the vision, prioritization, and execution strategy for product and service innovations, working closely with technology, engineering, and business teams to deliver high-impact solutions for customers and stakeholders.

Key Responsibilities

• Define and execute GSIL’s product strategy, vision, and roadmap for high-value programs.

• Lead cross-functional teams by influence to drive innovation across SBUs.

• Understand customer and advertiser needs, and translate insights into creative, high-quality features.

• Make strategic business decisions on product/service development investments and prioritization.

• Collaborate with engineering, design, and program management in an agile environment to deliver scalable solutions.

• Manage vision, discovery, business requirement documentation, and ongoing prioritization.

• Launch new features, lead go-to-market strategies, and establish SOPs and SLAs.

• Identify opportunities to scale incubated initiatives into durable, customer-ready products.

Qualifications

• Bachelor’s degree (any field, preferably business, engineering, or related).

• Required Experience:

  • 2+ years end-to-end product delivery experience

  • 5+ years technical product or program management experience

  • Experience in technology-related product strategy and engineering discussions

  • Track record of feature delivery, tradeoff management, and roadmap ownership

  • Experience managing technical products or online services

  • Experience representing and advocating for diverse stakeholders in executive planning

• Preferred:

  • Experience using analytical tools such as Tableau or Power BI

  • Experience building and driving adoption of new tools

Skills Required

• Communication Skills – Expert

• Customer Service – Proficient

• Layout Design – Competent

• Networking – Competent

Onboarding Checklist: Cellcap allowance, email, fuel, internet access, laptop, repair & maintenance.