Customs Team Lead

Customs Team Lead (WAW Expansion) 

Education and Skills: 

• Graduate of Bachelor of Science in Customs Administration. Preferably a Licensed Customs Broker. 
• Freight-forwarding / logistics education is an advantage. 
• Knowledge in CW1 system is an advantage. 
• Good Know How in MS-Office (Outlook / Excel ) 
• Good Know How in web based applications / Internet 
• Quick comprehension and focused work 
• Resilience, ability to prioritize and meet deadlines 
• Accurate and reliable working method 
• Ability to work in a team & good interpersonal skills 
• Openness and flexibility In meeting customer demands / service attitude 
• Eagerness to learn and develop 
• Team Player 

Minimal work experience: 

• Work experience in a shared Service Center/ Forwarding / Transportation & Logistics  is an advantage. 
• Work experience related to the Customs process is a must. 

Operational and Team Management: 

• Propose process changes where needed to drive efficiency and improve execution
• Act as an ambassador of MNL ISSC 
• Prepare and present performance report to internal and external stakeholders
• Quality and compliance responsibilities under NDA / attention given to predetermined  processes, SOPs 
• Work closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholders 
• Maintain all areas of Health and Safety relevant to the working environment & staff  teams 
• Planning and organization of resources planning and requirement
• Escalation of irregularities to Business Support Services Manager for Custom
• Perform weekly coaching with team leads 
• Take the lead to help resolve recurring issues 
• Drive continuous improvement of the team and related processes 
• Work under the direction of superiors 
• Drives completion of tasks and processes within agreed SLA to leaders and member
• Proactively find means to deliver and raise the performance of the teams manage
• Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching: 

• Create an environment oriented to trust, open communication, creative thinking,  and cohesive team effort 
• Motivate and inspire team leaders and members 
• Lead by setting a good example (role model) – behavior consistent with words
• Facilitate problem solving and collaboration 
• Maintain healthy group dynamics 
• Intervene when necessary to aid the group in resolving issues 
• Help keep the team focused & on track 
• Ensure to meet KPI Targets 
• Implementation support (off- / on-site) for the migration of countries under Customs  team 
• Resolution of issues on operational level and address employee performance &  conduct as needed