Customs Declarant

Middle Office

Job Summary

The Customs Declarant is responsible for ensuring the accurate and timely preparation, submission, and clearance of import/export documentation in compliance with customs regulations. This role also provides excellent customer support throughout the shipment process, ensuring smooth cargo movement and client satisfaction.

Key Responsibilities

A. Customs Declarant Duties

• Prepare, review, and submit import/export documentation to customs and other regulatory agencies.

• Classify goods accurately using the Harmonized System (HS) Code and ensure proper tariff application.

• Process customs declarations through systems such as CDEC, InterCommerce, and E-Konek.

• Liaise with customs authorities and other government agencies to resolve clearance issues.

• Verify the accuracy of shipping documents (bill of lading, commercial invoice, packing list, etc.).

• Monitor shipment status to ensure timely release and delivery of goods.

• Maintain accurate records of customs-related transactions for audit and compliance purposes.

• Provide support in resolving valuation, classification, and compliance issues.

• Stay updated on customs laws, rules, and regulatory changes.

• Coordinate with logistics and operations teams to ensure smooth cargo movement.

B. Customer Service Duties

• Act as the primary point of contact for customers regarding shipment inquiries, updates, and issues.

• Track and monitor shipments, providing real-time status updates to clients.

• Address and resolve customer complaints in coordination with internal teams.

• Communicate shipment schedules, delays, and documentation requirements to clients.

• Assist in preparing shipping instructions, invoices, and other customer-related documents.

• Collaborate with operations and warehouse teams to ensure on-time delivery of goods.

• Maintain accurate customer records in the company’s CRM system.

• Handle escalations professionally and refer unresolved issues to management.

• Conduct post-shipment follow-up to ensure customer satisfaction and gather feedback.

Working Relations

• Internal: Logistics, Operations, and Warehouse Teams

• External: Customers, Customs Authorities, and Government Agencies

General Working Conditions

• Reporting to: [Insert Reporting Line – e.g., Customs Supervisor or Branch Manager]

• Supervised functions: N/A

• Resources/Tools: IT systems, communication platforms, and relevant business applications

• Special Conditions: May require occasional overtime during peak shipping periods

Qualifications

• Bachelor’s degree in Customs Administration, Logistics, Business, or related field

• Licensed Customs Broker (an advantage)

• Minimum 1 year of experience in customs brokerage, freight forwarding, or logistics customer service

• Strong knowledge of customs procedures, HS Code classification, and trade compliance

• Proficient in customs systems (E2M, CDEC, InterCommerce, E-Konek) and MS Excel

• Excellent verbal and written communication skills

• Strong problem-solving, negotiation, and conflict resolution skills

• Ability to work under pressure and handle multiple tasks effectively

• Detail-oriented, highly organized, and customer-focused

Key Competencies

• Analytical Thinking

• Customer Service Orientation

• Time Management

• Team Collaboration

• Initiative and Proactiveness

Behavioral Attributes

• Professional, trustworthy, and responsible

• Solution-oriented and adaptable

• Strong sense of urgency and accountability

• Positive attitude and team player