Customer Support Associate

Essential Functions / Core Responsibilities

• Ensure service delivery meets contractual KPIs
• Clarify and resolve complex or unclear customer issues
• Actively listen and show empathy to build customer rapport
• Greet customers professionally and courteously
• Maintain product/service knowledge
• Accurately document customer interactions and account details
• Improve customer satisfaction and business performance
• Promote and offer additional services/products
• Record and retrieve data in the call tracking system

Candidate Profile

Education & Experience: High school diploma with 6+ months of CSR experience preferred

Skills:

• Strong customer orientation and communication (verbal/written)
• PC literacy and navigation skills
• Problem-solving and multitasking
• Attention to detail and patience

Work Style:

• Flexible with rotating shifts
• Comfortable in high-volume, fast-paced environments
• Can work both independently and as part of a team

Other Notes:

• Additional experience/skills may be required based on location/program
• Must comply with local employment laws