Business Development Executive

Business Development Executive
Front Office

Job Description

The Business Development Executive is responsible for initiating and developing business opportunities with new and existing customers. This role manages an individual portfolio while collaborating with internal teams, prospecting for leads, handling referrals, and engaging in business-to-business selling to generate both inside and outside transactional sales.

Activities

• Manage all strategic and operational marketing, sales, and customer relationship activities.

• Provide market feedback to company leadership regarding competitor offerings, customer needs, and product development opportunities.

• Take ownership of the sales function and ensure delivery of ambitious revenue and profit growth targets.

• Develop a pipeline of qualified prospects, understand their business requirements, and adopt a consultative sales approach.

• Plan and coordinate the implementation of business plans and strategies to penetrate new markets.

• Maintain and strengthen agent relationships in compliance with company policies.

• Monitor claims, resolve issues, and improve customer satisfaction.

• Analyze and enhance profitability and efficiency within the assigned customer portfolio.

• Cooperate with internal departments and other FLS offices/countries for smooth business operations.

• Deliver high levels of customer service, particularly for key accounts.

• Develop existing services and introduce new products and traffic lanes.

• Manage costs and revenues for the assigned portfolio, ensuring compliance with corporate structure, values, integrity, and legal/regulatory requirements.

• Prepare reports and communicate business performance updates to management.

• Perform other duties as assigned by management.

Working Relations

• Internal: Sales, Operations, Finance & Accounting

• External: Customers, Vendors, Business Partners

General Working Conditions

• Reporting Lines: Reports to Sales Manager / Managing Director

• Degree of Autonomy: Works under minimal supervision with high responsibility for achieving sales targets.

• Supervised Functions: None (may collaborate with support staff as needed)

• Resources/Tools: Laptop, mobile phone, CRM and business applications

• Budget Available: As assigned for business development activities

• Special Working Conditions: Frequent client visits and occasional business trips

Skills / Career Stepping Stones / Performance Criteria

Technical

• Bachelor’s or Master’s degree in Business, Logistics, or related field.

• Minimum of 3 years’ experience in Business Development roles within the logistics industry.

• Strong commercial background in freight forwarding, logistics, transportation, and supply chain services (including cargo management).

• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

• Managerial, organizational, and multitasking skills.

• Financial acumen: ability to perform calculations, create and manage budgets.

• Skilled negotiator with strong territory and time management expertise.

• Experience in conducting presentations and client interviews to develop opportunities.

Behavioural

• Ethical with sound business judgment.

• Strong alignment with FLS’s work ethics and values as a role model inside and outside of work.

• Customer-focused, service-minded, and enthusiastic.

• Persistent, motivated, goal-oriented, and tenacious.

• Strong problem-solving skills, initiative, and adaptability.

Language Levels Required

• Excellent command of English (oral and written).

• Ability to communicate effectively with overseas counterparts.

Career Stepping Stones

• Senior Business Development Manager

• Head of Sales / Commercial Director

Performance Criteria

• Achievement of sales KPIs, revenue, and profit growth targets.

• Customer satisfaction scores and retention.

• Expansion of customer base and penetration of new markets.

• Compliance with company policies, values, and legal requirements.