Application Support Specialist

Application Support Specialist

Responsibilities:

• Lead the smooth and quality-assured transition of application features from development to production environments.

• Drive continuous improvement initiatives and optimize business application service operations.

• Develop and maintain the Operations Enablement service catalogue to enhance service delivery.

• Manage and lead small to mid-sized operations-related projects.

Qualifications:

• Bachelor’s degree in Technology, Software Engineering, or a related quantitative field.

• Over 5 years of experience in a similar role, preferably in the technology and/or financial industry.

• Proficient in relational databases (SQL Server, PostgresDB).

• Experience with cloud services such as AWS (certification is a plus).

• Strong background in incident and problem management.

• Proficient in programming languages such as Java and/or Python (required).

• Knowledge of Snowflake is an advantage.

• Familiarity with Business Intelligence tools (Qlik is a plus).

• Skilled in collaboration and project tools like Jira and Confluence.

• Understanding or hands-on experience with at least one common Enterprise Agile Framework (e.g., Kanban, SAFe, SCRUM; certification is a plus).

• Strong problem-solving skills with the ability to see the big picture and understand cause-and-effect relationships.

• Proven ability to balance and prioritize multiple projects while maintaining attention to detail.

• Accurate, effective, and independent working style.

• Ability to work under pressure and confidently interact with business users.

• Excellent communication skills and a customer-centric approach.

• Proficiency in English (written and oral).

• Knowledge of private markets is an advantage.